Mill™
Your knowledge.
Ready to help.
Give Mill the sources and instructions your team trusts. Keep answers grounded in your business.
Explore your knowledgeBuilt for your customers.
The unified
customer service platform
Bring every conversation, request and teammate together.
Live chat, email, messaging and AI — connected in Mill.
14 days. No credit card required.
Mill workspace
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Mill™
Mill™AI answers
Grounded in your knowledge.
Automatic translation
A conversation in every language.
Shared inbox
Your team, on the same page.
A help desk, too.
Quick conversations.
Proper follow-through.
Live chat for the question right now. Email tickets for the work that follows. Keep both close, with the same team and knowledge behind every answer.
Tickets
All active 3#WIL-1042 OpenCan we move our delivery to Friday?
Alex Morgan · Delivery
#WIL-1041 WaitingInvoice for our studio order
Jamie Ellis · Billing
#WIL-1040 OpenCare instructions for the linen sofa
Robin Lee · Product care
AI Reply AssistA clear owner.
A clear owner.
A helpful answer.
Turn emails into numbered requests, organise them with labels and priorities, and draft replies with help from your knowledge base.
- Public replies and private team notes
- Customer replies stay in the same thread
- Your logo, colours and ticket numbers
EVERY CONVERSATION. ALL THE CONTEXT.
Your team.
The full picture.
See the conversation. Understand the context. Turn a helpful suggestion into a personal reply — all in one workspace.
Explore the inbox MILL IN ACTION
DetailsReply AssistActivity
✧
Reply Assist
A little help.
Your personal touch.
SUGGESTED REPLY
Of course. Send me the new address and I’ll check whether we can update your order before it ships.
Based on your knowledgeUse reply ↙
Review, make it yours, then send.
A new question. The context is already there.
MESSAGING, CONNECTED
Their favourite apps.
Your team’s shared inbox.
WhatsApp, Messenger, Instagram and Telegram. Bring customer conversations into Mill, with AI, attachments and a team ready to help.CONNECTED TO YOUR EVERYDAY
Your tools.
Part of the conversation.
Bring Mill to your website. Keep your team connected. Start with the tools you already use.
Explore all integrationsMore behind every good reply.
Know the customer. Find the answer. Speak their language.
Your knowledge.
A conversation
without borders.
Support customers in their own language. Read and reply in yours, with the original always available.
Explore translationSee the person.
Not just the chat.
Keep customer details, browsing context and past conversations beside every reply.
Explore customer contextA head start.
In your own words.
Get a draft from your knowledge and the conversation. Review, edit and send it your way.
Explore Reply Assist
MEET MILL REPORTING
The whole story.
Not just the numbers.
See your conversations, response times and team activity. Spot trends, find opportunities and keep improving.
Discover Mill ReportingIncluded in every plan · Owner and administrator accessMAKE IT YOURS
One workspace.
Room for every brand.
A chat that feels at home on every website.
Powered by Mill™
Mill™Powered by Mill™
Mill™- 1
Create your workspace
Invite your team, set up your roles and add your brands.
- 2
Connect your website
Install a plugin or add a short piece of code.
- 3
Start the conversation
Reply in the portal or Mill app, wherever you are.
Make every reply count.
Bring your customer conversations, team and AI together in one shared workspace.
14 days. No credit card required.