Mill™Agent conversations
See chats with AI replies and closed chats without a human reply. Clear labels keep a closure distinct from a verified resolution.
Visitor→AI reply→Next step
MILL REPORTING
See the progress.
Know the next move.
See what’s working. Find what needs a little attention. Bring your conversations, your people and your AI into focus.
14 days free. No credit card. No automatic charge.YOUR TEAM, IN PERSPECTIVEReporting
Conversations1,248↑ 18% vs previous period
First human reply42sMedian elapsed time
01 OCT14 OCT
94%
Customers heard.
Progress understood.Positive ratings
ConversationsOperator performanceCustomer satisfactionAI performance
FOUR VIEWS. ONE CLEAR PICTURE.
Less digging.
More understanding.
Start with the big picture. Then follow the question that matters to your team.
01
Your support, at a glance.
Conversation trends, customer ratings and AI activity. A clear starting point for your weekly review.
Explore it with your team
When customers reach outMon–Sun
QUIETERBUSIER
Make room for the rush.Spot busy days and hours in your local time zone.
CONVERSATION OPERATIONS
See the busy hours.
Find the waiting chats.
Understand when conversations start and how quickly people hear back. Move from a daily bar to the chats behind it.
- Daily volume and a weekday-by-hour heatmap
- First human reply distribution and median time to close
- Open, pending and unanswered conversations
THE PEOPLE BEHIND EVERY REPLY
Understand the work.
Support your people.
See who replied, who closed conversations and how customers rated their experience. Find an operator and open their conversations for the context a number can’t give you.
Transfers are part of teamwork. A conversation can appear against more than one operator, so the report explains how each figure is counted.
Bring your team together
AI, WITH THE FULL CONTEXT
Know when AI helps.
Know when people step in.
Agent replies, handoffs and team tools — measured separately, understood together.
Human handoffs
Understand how often a person was needed and the recorded reasons for the handoff. Open the chat to review what happened.
Everyday AI tools
Track successful Reply Assist drafts and translations separately. These are workspace activity figures, not your account’s credit balance.
Reply AssistTranslations
A NUMBER IS JUST THE BEGINNING
From “what happened?”
to the actual conversation.
Choose your window
Use 7, 30 or 90 days, or set a custom date range. Compare with the preceding period in your device’s time zone.
Last 30 days ↔ Previous 30 days
Look a little closer
Select a metric, day or operator to explore the matching conversations. Open any chat to see its history.
Conversations → Chat history
Take the data with you
Export report figures as CSV for your own analysis. The conversation detail view can export the page you’re viewing.
CSVReady for your next review.
CLEAR NUMBERS. NO GUESSWORK.
Trust starts with
knowing what counts.
Every report includes plain-language definitions. Empty periods stay empty. Missing response-time samples stay unavailable. Internal notes and failed messages don’t count as successful replies.
Built for a useful review
- Owner and administrator access
- Workspace-specific reporting
- Explicit sample counts for time and satisfaction metrics
- Elapsed response times, including off-hours
- Human and AI activity kept distinct
GOOD QUESTIONS
A little more clarity.
Which Mill plans include reporting?
Reporting is included in Starter, Professional, Business and Enterprise. Owners and administrators can access their workspace’s reports. AI reporting shows activity when you use the optional AI features.
What is the difference between Overview and Conversations?
Overview is your high-level support summary: trends, satisfaction and AI contribution. Conversations is the operational view: waiting chats, reply speed, time to close and busy hours.
Can I see the chats behind a metric?
Yes. Select a supported metric, day or operator to open the matching conversation list, then open a chat to review its history.
Does a closed AI chat mean AI solved the issue?
Not necessarily. Mill labels it as closed without a human reply. That describes what happened in the chat; it does not claim a verified resolution.
Can I export my reports?
Yes. Export the current report’s figures as CSV. A conversation detail list exports the current page, and its pagination lets you explore the full matching set.
MAKE YOUR NEXT REVIEW A BETTER ONE
Better conversations.
A clearer way forward.
Live chat, your team and reporting — together in Mill.
Start your free trial 14 days free · No credit card required