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CUSTOMER PROFILE

Emma Wilson

Returning customer ● Online
Willow Atelier
Website visitorDelivery questionPrevious conversations
THE WHOLE CONVERSATION
Today · 10:42 AMA question about delivery

“Could it arrive before Friday?”

Yesterday · 3:18 PMHelp choosing a reading lamp

Alex shared the product details. Conversation resolved.

Conversation history, beside every reply.
WITHOUT THE CONTEXT

“Could you tell me
all of that again?”

↓
WITH MILL

“Hi Emma. I have your order
and our conversation here.
Let’s check that delivery.”

Alex · Customer care
PICK UP THE THREAD

The full conversation.
The details that matter.

Useful context lives alongside the conversation. Your team can get to the question behind the question, with fewer tabs and fewer repeats.

  • Previous conversations in one place
  • The website and page behind the message
  • Connected customer and order details
See context in the team inbox ↗
A BETTER CONVERSATION STARTS HERE

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