Create your business bot
Use Telegram’s BotFather to create a bot and choose its public name and username.
MILL + TELEGRAM
Send the problem.
Keep the solution.
Give customers a direct line to your business on Telegram. Connect your bot to Mill and handle messages, files and follow-ups in the same place as your other conversations.
INCOMING REQUESTThe meeting room
Telegram bot
Mill inbox
The meeting room
won’t connect.
Jamie needs a hand.
Your whole team can help.
Telegram bot Mill inbox
1 request1 shared conversationFiles included
THE OPERATOR’S SIDE
Your support desk.
Already connected.
See the Telegram label, pick up the conversation and reply from Mill. Keep assignments, private notes and the customer’s messages together.
Know the channel
A clear Telegram label keeps the source of each conversation visible.
Share the responsibility
Assign an operator and use internal notes to keep your team aligned.
Reply where it started
Your answer goes back to the customer’s Telegram conversation.
A COMPLETE SUPPORT EXCHANGE
Less back-and-forth.
More back to work.
A team needs help with a meeting room. They message your Telegram bot, get a clear visual answer and leave with the setup guide. Your operators keep the entire exchange in Mill.
IMAGEConnection diagramShow exactly what to check.
PDFMeeting room setupGive the team something to keep.
KNOWLEDGEThe answer, next timeLet AI draw on your setup instructions.
9:41
R
Relay IT Supportbot
TODAYMeeting room · Connection guide
Hi, our meeting room display has stopped connecting. Can you help?9:41
Hi Jamie! Let’s check the connection first. This diagram shows the two cables to look at.9:42
Meeting room · Connection guideThe display cable was loose. It’s working now — can you send this to our team?9:43
PDF
Meeting-room-setup.pdfDocument
Message…
A DIRECT LINE TO YOUR BUSINESS
One bot.
Many places to start.
Put your bot link in your help centre, email signature or onboarding guide. Customers tap Start. Your operators reply together.
Help centreEmail signatureOnboarding guideTelegram bot → Mill
FROM CONNECTION TO CONVERSATION
Make Telegram
part of your team.
A separate integration, a familiar inbox. Set it up for the company you manage in Mill.
Connect it to Mill
Open Telegram in your company’s Integrations page and enter the bot token securely.
Share your link
Ask a customer to open your bot and tap Start. Their message arrives in your Mill inbox.
GOOD TO KNOW
Telegram,
with Mill.
Questions about connecting and working with your team.
Do I connect a Telegram bot or a personal account?
Connect a Telegram bot created with BotFather. Mill does not connect a personal Telegram account.
How do customers start a conversation?
Share your bot’s t.me link. The customer opens it in Telegram, taps Start and sends a message.
Can several operators answer the same bot?
Yes. Messages reach your shared Mill inbox. Assign conversations to operators and use private notes to coordinate the team.
Can I send attachments?
Yes. Send images, audio and documents, one attachment per message. Text is sent as a separate message.
Does this support Telegram groups and channels?
The integration handles private customer conversations with your bot. Group chats and channel publishing are not part of this connection.
BRING THE REST OF YOUR CONVERSATIONS
WhatsApp
Messenger
Instagram+A Telegram bot outside. Your whole support team inside.
Give your customers a familiar way in.
Give your team a better way to reply.