01
Business-grounded answers
Use approved knowledge about your business instead of treating every question as an open-ended prompt.
AI FOR YOUR CUSTOMERSA helpful first answer.
A helpful first answer.
Your team in control.
An assistant that answers from your business knowledge and passes the conversation to your team when needed.
In developmentAI agent is not yet available. This page previews the planned experience. Live chat and automatic translation are available now.
✓ 14 days free✓ No credit card required
✓ Approved knowledge✓ Human handover✓ Usage controls
PRODUCT PREVIEW
Give every visitor a useful first answer
WorkspaceEW
Emma WilsonWebsite visitor · Online
Website chatHi! Can you help me with a question?
Of course. What would you like to know?
See how Mill handles this conversation
Customer care workflow
▢
WHENA visitor asks a question
CHECKCan AI help with this?
Routine question
ANSWERRespond from your knowledge
Needs a person
♙
HAND OVERConnect to your team
Waiting for the next conversation
Support that knows
where its limits are.
The AI agent is built around controlled answers and clear handover rules.
02
Clear human handover
Transfer to a teammate on request, when confidence is low or when a topic needs a person.
03
Rules you control
Choose the topics the agent can handle, the sites it appears on and what happens outside your opening hours.
One conversation.
From start to finish.
Keep AI and human replies together so the visitor can continue without starting over.
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Conversation history
Keep the exchange visible to the operator who takes over.
02
Review and improve
Review handled conversations and identify content that needs updating.
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Usage limits
Pause AI when its allowance is used, with live chat and offline messaging continuing according to your settings.
Ready to try Mill
with your team?
Try Mill live chat
14-day trial · Plans from $29 per month