See it clearly
A product photo gives a better answer than a long description.
MILL + WHATSAPP
Big decisions.
A simple message.
Turn everyday WhatsApp messages into thoughtful customer service. Bring your business number, your team and your answers together in Mill.
HAVEN & OAKA home, considered.
Olive linen. Room for conversation.
Maya · WhatsAppWill it fit through my doorway?A question worth answering personally.
THE CUSTOMER’S SIDE
From “will it fit?”
to feeling right at home.
Furniture is personal. Let a customer send a question from the sofa they already own. Reply with measurements, a closer look and the details that make ordering easier.
Get the practical details
Share measurements and a delivery guide in the same conversation.
Keep the conversation going
Use approved templates when following up outside the service window.
9:41
H
Haven & OakBusiness account
TODAYOlive linen sofa · Haven & Oak
Hi! Will the olive sofa fit through an 80 cm doorway?9:41
Hi Maya! The legs come off and the modules separate. Here’s the sofa you’re looking at.9:42
Olive linen sofa · Haven & OakLovely. Could you send the measurements and delivery details?9:43
PDF
Sofa-delivery-guide.pdfDocument
Message…
THE OPERATOR’S SIDE
A personal touch.
A shared workspace.
See the WhatsApp label, pick up the conversation and reply from Mill. Keep assignments, private notes and the customer’s messages together.
Know the channel
A clear WhatsApp label keeps the source of each conversation visible.
Share the responsibility
Assign an operator and use internal notes to keep your team aligned.
Reply where it started
Your answer goes back to the customer’s WhatsApp conversation.
A customer asks↓✦Your knowledge helps↓AYour team takes it from hereAI WHEN IT HELPS. PEOPLE WHEN IT MATTERS.
Keep your knowledge
in the conversation.
Let the AI agent answer from your brand’s knowledge. Give operators a starting point with Reply Assist. When a person is needed, the conversation stays in the same inbox.
FROM CONNECTION TO CONVERSATION
Make WhatsApp
part of your team.
A separate integration, a familiar inbox. Set it up for the company you manage in Mill.
Open WhatsApp in Mill
Choose your company, open Integrations and select WhatsApp.
Connect your business account
Sign in with Meta and select the WhatsApp business account and number you want to use.
Bring your team into the conversation
Send a first message, choose your AI settings and start replying from your shared inbox.
GOOD TO KNOW
WhatsApp,
with Mill.
Questions about connecting and working with your team.
How does the WhatsApp integration work?
Mill connects directly to the WhatsApp Business Platform. Incoming customer messages appear in your Mill inbox with a WhatsApp label, and your team’s replies return to WhatsApp.
Can I send WhatsApp templates from Mill?
Yes. Use approved templates for messages outside WhatsApp’s 24-hour customer service window. Ordinary replies are available during an open customer service window.
Can I share attachments?
Yes. Share images, audio and documents. Send one file per message, with text as a separate message.
Can AI answer WhatsApp messages?
Yes. Enable Mill AI for the connected brand and add your knowledge sources. The AI agent can answer questions and hand conversations to your team; Reply Assist helps operators prepare answers.
Do I need Twilio?
No. Mill connects directly to Meta’s WhatsApp Business Platform. WhatsApp messaging charges, where applicable, are billed separately from your Mill subscription.
BRING THE REST OF YOUR CONVERSATIONS
Messenger
Instagram
Telegram+
Your next great customer conversation. On WhatsApp.
Give your customers a familiar way in.
Give your team a better way to reply.