Good questions.
Clear answers.

You need access to your website’s custom-code area, or someone who can add a small installation script for you. Mill gives you the code to copy.

Yes. You can let visitors leave a message, or hide the widget when your team is offline or outside opening hours.

Yes. Add your website to Allowed domains in the installation settings.

Yes. Agents can add their name and profile photo in My profile.

Yes. Conversation ratings are optional and can be enabled in your workspace settings.

Yes. Whether customers see that their message has been read is controlled in settings. Customer read receipts are off by default.

Automatic translation is available now. Reply suggestions require Copilot to be enabled for your workspace. The autonomous AI agent, knowledge tools and conversation summaries are in development. Contact support to check feature availability.

Workspace owners and people with billing access can change plans and payment methods inside Mill. An upgrade starts immediately, with the prorated charge shown before you confirm. A downgrade takes effect at your next billing renewal.

Yes. Start a 14-day free trial without adding a payment method. Mill has paid plans, with time to explore before you choose.

No. Each price is for your workspace and includes the operator seats listed on the Pricing page.

Pay for ten months and get a full year. Annual totals are $290 for Starter, $490 for Essential, $890 for Growth and $1,990 for Business. Annual subscriptions are paid upfront and renew yearly.

Your billing period starts when your paid subscription begins. It renews on that date, rather than the first of the calendar month.

Essential includes 100 AI conversations per month, Growth includes 500 and Business includes 1,000. Starter has no included AI. Buy additional AI credits in your Mill workspace when you need them.