Choose Messenger
Open your company’s Integrations page in Mill and select Facebook Messenger.
MILL + FACEBOOK MESSENGER
An enquiry today.
A customer for life.
Make every message to your Facebook Page a team conversation. Reply, share pictures and keep the next step clear — without switching between inboxes.
ATLAS AUTO CARE
Friday
From a Facebook enquiry to the next step.09:00
Brake inspection
THE CONVERSATION STARTS HERE
“Can you take a look?”
A questionOn your Facebook Page
A clear answerFrom your team in Mill
A useful next stepBack in Messenger
FROM CONNECTION TO CONVERSATION
Make Messenger
part of your team.
A separate integration, a familiar inbox. Set it up for the company you manage in Mill.
Connect your Facebook Page
Sign in with Meta, select your Page and grant the messaging access requested by Mill.
Reply together
Your Page’s incoming messages arrive in Mill. Assign an owner or let your configured AI help first.
9:41
A
Atlas Auto CareBusiness account
TODAYBrake inspection · Atlas Auto Care
Hi, my brakes are squeaking. Can I book an inspection for Friday?9:41
Hi Oliver! We can help. Our Friday morning inspection slot is available. Here’s what we check.9:42
Brake inspection · Atlas Auto Care9 am works. Could you send the inspection details?9:43
PDF
Brake-inspection-checklist.pdfDocument
Message…
SERVICE, BEFORE THE SERVICE
Good service starts
before the appointment.
A customer finds your business on Facebook and asks for help. Your team answers in Messenger, explains the next step and shares the paperwork — all without leaving Mill.
Make the next step easy.
Explain what’s included. Send a checklist. Let a colleague pick up the enquiry with all the context in front of them.
Inspection detailsPrivate team notesA named operatorTHE OPERATOR’S SIDE
The whole front desk.
One clear view.
See the Messenger label, pick up the conversation and reply from Mill. Keep assignments, private notes and the customer’s messages together.
Know the channel
A clear Messenger label keeps the source of each conversation visible.
Share the responsibility
Assign an operator and use internal notes to keep your team aligned.
Reply where it started
Your answer goes back to the customer’s Messenger conversation.
YOUR KNOW-HOW, ON HAND
Helpful before opening.
Personal when you’re back.
Let Mill AI answer common questions from your service information. Bring your team in when a customer needs a person, with the conversation ready to continue.
Explore the AI agentGOOD TO KNOW
Messenger,
with Mill.
Questions about connecting and working with your team.
Do customers need a Mill account?
No. Customers message your Facebook Page using Messenger. Your team works in Mill, and replies appear in the customer’s existing Messenger conversation.
Can my team share one Facebook Page inbox?
Yes. The connected Page’s conversations appear in your company’s Mill inbox, where operators can assign conversations and add internal notes.
Can I send photos and documents?
Yes. Messenger conversations support text and attachments. Send text and files as separate messages.
Can the AI agent answer Messenger enquiries?
Yes. Mill AI can use the connected brand’s knowledge to answer and hand over to a person when needed. Your team can also use Reply Assist.
Is Messenger the same integration as WhatsApp?
They are separate connections in Mill. Connect your Facebook Page for Messenger and your WhatsApp business account for WhatsApp. Both channels appear in your shared inbox.
BRING THE REST OF YOUR CONVERSATIONS
WhatsApp
Instagram
Telegram+
Facebook conversations deserve a better inbox.
Give your customers a familiar way in.
Give your team a better way to reply.