Be there when a chat starts
New conversations and customer messages arrive in your connected Slack channel, with a thread for each chat.
Your team in Slack.
Your customers, closer.
Bring customer conversations to your team’s Slack channel. Reply in the conversation thread and let Mill deliver your answer to the customer’s chat widget.
Customer conversations · Replies from linked Mill operators.Mill in Slack
Reply where your team works
Link your Mill operator account, answer in the Slack thread and send your reply to the customer’s widget.
One conversation, kept in Mill
Mill saves the reply with its operator. Your team can open the full conversation in the shared inbox, while internal notes stay in Mill.
From a heads-up to a helloReply in Slack.
Reply in Slack.
Keep the conversation in Mill.
Answer a customer in their Slack conversation thread. Mill sends the message to the widget and saves it in the shared inbox with the linked operator, so your team can follow the same conversation in Mill.
Explore the shared inboxMade to fitA simple connection.
A simple connection.
A team that stays in the loop.
Open Slack in Mill
Choose your company in Mill, open Integrations and select Slack.
Connect your workspace
Select Connect Slack and approve the connection in the Slack workspace you want to use.
Choose your channel
Select a public channel for this company’s customer conversations and approve the connection. If you already use alerts, choose Enable Slack replies in Mill to upgrade the connection.
Link your operator account
Choose Link my Slack account in Mill. Each operator links their own Slack account once before replying in customer conversation threads.
A Mill owner or administrator sets up the connection. Your Slack workspace may require an administrator to approve the app.
Connect Slack in MillA few useful detailsGood questions.
Good questions.
Clear answers.
How do replies reach the customer?
Reply with text in the customer’s conversation thread in Slack. Mill sends the answer to the widget and saves it in the conversation with the linked operator.
Who can reply from Slack?
An active Mill operator who has access to the company and has explicitly linked their own Slack account. A Mill owner or administrator sets up the company’s connection.
Are internal notes sent to Slack?
No. Internal notes stay in Mill. Slack conversation threads carry customer messages and operator replies.
Which channels and messages are supported?
Use a public Slack channel and text replies in the linked conversation thread. Replies to closed conversations require reopening the chat in Mill first.
Can I change or pause the connection?
Open Integrations → Slack for the company in Mill to change the channel, pause or resume the connection, or disconnect Slack.
Keep your team close to your customers.
A new conversation. A timely heads-up. A personal reply.
Slack is a trademark of its respective owner. Mill is an independent service.