Clear ownership
See who is handling each conversation, from the first reply to resolution.
Every conversation has an owner. Every teammate has the context. Turn a busy inbox into a team that works together.
Start Free TrialHi! Could you check whether my order can arrive before Friday?
Hi Emma! Let me check the delivery options for your order.
@Sam — could you help check the delivery? The customer’s order details are in the sidebar.
✓ Assigned to Sam · Full history included
Bring the right person into a conversation without making your customer repeat themselves.

See who is handling each conversation, from the first reply to resolution.
Leave the useful details for your teammates, inside the conversation.
Keep the answers your team uses most close to hand. Make each one personal.