Good support.
From real people.
Get help with your account, workspace, conversations or the Mill app.
Contact supportsupport@mill.chatGetting started
Set up your workspace and bring live chat to your website.
Read the guideQuestions & answers
Find help with your team, widget settings and subscription.
Browse answersAccount access
Reset your password and get back to your conversations.
Reset your passwordMore help with Mill.
Use the same Mill account in the app and at app.mill.chat. Your workspace access is managed by your company’s owner or administrator.
I’m not receiving notifications
Allow notifications for Mill in your phone’s Settings. Then check notification preferences in Mill and make sure notifications are enabled for the websites you manage. Quiet hours and your notification preferences can affect delivery.
I can’t see a company or conversation
Check that you’re signed in with the invited email address. Ask the company owner to confirm your membership and role. If the issue continues, contact support with the company name and the steps you took.
A message or attachment failed to send
Check your connection and the send status before retrying. If the issue continues, send us the app version, device model, time of the problem and a screenshot with private information hidden. Never send passwords or verification codes.
How do I manage billing?
Workspace owners and members with billing access can manage subscriptions in the web portal. Contact support if you need help locating the right workspace or understanding a charge.